COVID Pass vulnerability disclosure policy


The Department of Health and Social Care (DHSC) is running a vulnerability disclosure programme specifically for the NHS COVID Pass and its supporting infrastructure.

We recommend reading this vulnerability disclosure policy in full before you report a vulnerability, and always acting in compliance with it.

We are grateful to those who take the time and effort to report security vulnerabilities to us, in line with this policy. However, we are not offering monetary rewards for vulnerability disclosures.


If you believe you have found a security vulnerability, please submit your report to us by emailing

Submissions will be treated on an anonymous basis.

In your report please include:

  • a brief description of the type of vulnerability, for example "XSS vulnerability"
  • steps to reproduce the vulnerability

The steps you include should be a benign, non-destructive, proof of concept. This helps to ensure that the report can be triaged quickly and accurately. It also reduces the likelihood of duplicate reports.

What to expect

After you have submitted your report, we will aim to triage your report within 10 working days. We'll also aim to keep you informed of our progress.

We assess priority for remediation by looking at the impact, severity and exploit complexity. Vulnerability reports might take some time to triage or address. You are welcome to enquire on the status but should avoid doing so more than once every 14 days. This allows our teams to focus on the remediation.

We will notify you when the reported vulnerability is remediated, and you may be invited to confirm that the solution covers the vulnerability adequately.

Once your vulnerability has been resolved, we welcome requests to disclose your report. We'd like to unify guidance to affected users, so please do continue to coordinate public release with us.

General guidance

You must NOT:

  • break any applicable law or regulations
  • access unnecessary, excessive or significant amounts of data
  • modify data in or relating to the NHS App or the NHS COVID Pass systems or services
  • use high-intensity invasive or destructive scanning tools to find vulnerabilities
  • attempt or report any form of denial of service, for example overwhelming a service with a high volume of requests
  • disrupt the NHS App or the NHS COVID Pass or systems
  • submit reports detailing non-exploitable vulnerabilities, or reports indicating that the services do not fully align with best practice, for example missing security headers
  • perform social engineering or phishing attacks
  • demand financial compensation in order to disclose any vulnerabilities

You must:

  • always comply with data protection rules and must not violate the privacy of any users, staff, contractors, services or systems. You must not, for example, share, redistribute or fail to properly secure data retrieved from the systems or services
  • securely delete all data retrieved as soon as it is no longer required or within one month of the vulnerability being resolved, whichever occurs first (or as otherwise required by data protection law)



This policy is designed to be compatible with common vulnerability disclosure good practice. It does not give you permission to act in any manner that is inconsistent with the law, or which might cause DHSC or partner organisations to be in breach of any legal obligations.

DHSC will not seek prosecution of any security researcher who has acted in good faith and in accordance with this disclosure policy.