Internet connection deals for care homes

As a care provider you may need to improve your internet connection to use technology more during the coronavirus (COVID-19) pandemic.

Priority connection with internet deals for care homes

This page lists new internet deals available specifically for care homes which suppliers will fast-track to set up for you.  

We’ve listed the deals by the internet speed (Megabits Per Second or Mbps) needed for typical care homes of different sizes:

  • small to medium (around one to 49 beds) 
  • large (more than 50 beds)

Some contracts are only available to new customers or are specific to certain regions. Check with the supplier when you apply. 

Suppliers are listed alphabetically and we do not recommend one deal over another.

Before you decide

Read about choosing an internet connection for your care home. You can check your current broadband speed and find out more before you upgrade your current contract or choose a new deal.

Then discover how to use digital services in your care home.

Small to medium care homes (around one to 49 beds)

BT Business - Mobile Broadband MiFi device

Price and contract details

Add a mobile broadband MiFi device to your BT broadband contract for an extra £5 a month.

Minimum contract length is 2 years.

Total extra cost for the device (excluding VAT) for a 2-year contract will be £120.

Features

  • MiFi hotspot device, providing portable internet connection wherever you are

  • 15GB mobile data allowance a month

Availability 

New and existing BT broadband customers. 

Contact supplier for more information 

You can view all of BTs care home offers on this BT website page https://business.bt.com/solutions/nhs-care-homes

Phone BT on 0800 916 0291. Lines open 9am to 5pm, Monday to Friday. 

BT Superfast Broadband Enhanced

Price and contract details

First 12 months broadband free, then £48 a month. Minimum contract length is 2 years.

Total cost (excluding VAT) for a 2-year broadband contract will be £576.

Features

  • Up to 76 Mbps speed
  • Support helpdesk open all day, every day
  • Mobile backup if your connection goes down

Availability 

New customers only. 

Contact supplier for more information 

You can view all of BTs care home offers on this BT website page https://business.bt.com/solutions/nhs-care-homes

Phone BT on 0800 916 0291. Lines open 9am to 5pm, Monday to Friday.

Free upgrade from BT Copper Broadband to BT Superfast Fibre

Price and contract details

Free upgrade to fibre-based broadband on a new 2-year broadband contract if you’re currently a BT broadband customer.

If you already have a BT ‘Superfast Broadband Essential’ contract you can upgrade it to ‘Superfast Broadband Enhanced’ for an extra £8 a month. 

Features

  • Up to 76 Mbps speed after upgrading
  • Support helpdesk open all day, every day

Availability 

Existing customers.

Contact supplier for more information 

You can view all of BTs care home offers on this BT website page https://business.bt.com/solutions/nhs-care-homes.  

Phone BT on 0800 916 0291. Lines open 9am to 5pm, Monday to Friday.

KCOM National Superfast Broadband

Price and contract details

£59 a month, available until 31 August 2020.

One-year or 3-year contract. An extra £250 set up fee applies for a 1-year contract.

Total cost (excluding VAT) for a:

  • one-year broadband contract will be £958 including set up fee
  • 3-year broadband contract will be £2,124

Features

  • Up to 80 Mbps speed
  • Support helpdesk available 8am to 5pm, Monday to Friday

Availability 

New customers only. 

Contact supplier for more information 

Email KCOM: Sales@KCOM.com


KCOM National Ultrafast Broadband

Price and contract details

£79 a month, available until 31 August 2020.

One-year or 3-year contract. An extra £250 set up fee applies for a 1-year contract.

Total cost (excluding VAT) for a:

  • 1-year broadband contract will be £1,198 including set up fee
  • 3-year broadband contract will be £2,844

Features

  • Up to 330 Mbps speed
  • Support helpdesk available 8am to 5pm, Monday to Friday

Availability 

New customers, but you will need to check with KCOM if this service is available in your area.

Contact supplier for more information 

Email KCOM: Sales@KCOM.com


KCOM Hull Region Superfast Broadband

Price and contract details

£55 a month, available from 15 June until 1 October 2020. 

One-year or 2-year contract term available. Available in Hull and surrounding areas only.

Total cost (excluding VAT) for a:

  • one-year broadband contract will be £660 including line rental plus unlimited local, national & mobile calls
  • two-year broadband contract will be £1,320 including line rental plus unlimited local, national & mobile calls

Features

  • Speed upgrade to 400 Mbps until 1 October then revert to 75Mbps 
  • LightHub router
  • Free FTTP prioritised install 
  • Support helpdesk available 8am to 5pm, Monday to Friday
  • Same day fix, seven days a week

Availability 

New and existing customers.

Contact supplier for more information 

Mobile Gigacube

Price and contract details

Use mobile data in place of broadband – ideal for very small care homes, or where broadband is unavailable.

£24 per month on a 30 day rolling contract.

£100 up front cost for the device.

Features

  • 100Gb of data on a portable device, providing connectivity wherever you need it
  • Easy set up and short lead time

Availability

New and existing customers.

Contact supplier for more information 

  • 1-9 Care Home employees 0808 060 0802
  • 10-150 Care Home employees 0808 004 4495

TalkTalk Business Superfast Fibre Broadband

Price and contract details

£21.95 a month, 3 months free line rental if order placed before 30 June 2020.

Minimum contract length is 2 years.

Total cost (excluding VAT) for a 2-year broadband contract will be:

  • £460.95 If ordered before 30 June 2020
  • £526.80 if ordered after 30 June 2020

Features

  • Up to 76 Mbps speed
  • Support helpdesk open all day, every day

Availability 

New customers, and existing customers who want to upgrade.

Contact supplier for more information 

Visit TalkTalk’s website or contact:

Virgin Media Business Mobile Only

Price and contract details

From £7 a month for 3GB of data used, to £18 a month for 32GB of data used. Minimum contract length is 2 years.

Total cost (excluding VAT) for a 2-year contract for 32GB of data used will be £432.

Features

  • Up to 150 Mbps speed
  • Support helpdesk open all day, every day

Availability 

New customers only 

Other information

Connect up to 10 devices using a portable wifi Hotspot with no need to set up a router or cabling.

Contact supplier for more information 

Contact Virgin Media Broadband:

Virgin Media Business Ultrafast Broadband

Price and contract details

Three different packages, minimum contract length is 2-years:

Fibre 1 - £32 per month, with one free month. 7Mbps upload speed.

Total cost (excluding VAT) for a 2-year broadband contract will be £736.

Fibre 2 - £47 a month, with 2 free months. 15 Mbps upload speed.

Total cost (excluding VAT) for a 2-year broadband contract will be £1,034.

Fibre 3 - £50 a month, with 3 free months. 20 Mbps upload speed.

Total cost (excluding VAT) for a 2-year broadband contract will be £1,050.

Features

  • Up to 350 Mbps speed

  • Support helpdesk open all day, every day

Availability 

New customers only. 

Contact supplier for more information 

Contact Virgin Media Broadband:


Virgin Media Business Broadband

Price and contract details

£342 per month for new customers, plus a set-up fee from £299.

£320 per month for existing customers upgrading to Voom 500, plus a set-up fee from £299. 

Minimum contract length is one year for new customers and 2 years for existing customers.

Total cost (excluding VAT and set-up fee) for a:

  • 1-year broadband contract for new customers will be £4,104
  • 2-year broadband contract for existing customers will be £7,680

Features

  • Up to 500 Mbps speed
  • Support helpdesk open all day, every day

Availability 

New and existing customers.

Contact supplier for more information 

Contact Virgin Media Broadband by:

Vodafone Business Broadband

Price and contract details

First six months broadband free then £40 a month.

Minimum contract length is two years.

Total cost (excluding VAT) for a two year broadband contract will be £792 (inclusive of one-off device cost).

Features

  • Up to 80Mbps speed (enough for 10-15 concurrent video calls)

  • Helpdesk available 24 hours a day

  • Vodafone Gigacube mobile backup included

Availability

New customers.

Contact supplier for more information

  • 1-9 Care Home employees 0808 060 0802

  • 10-150 Care Home employees 0808 004 4495

  • 150+ Care Home employees 0808 099 8877

Large care homes (more than 50 beds)

BT Business Ethernet

Price and contract details

£249 a month. 

Minimum contract length is 5 years.

Total cost (excluding VAT) for a 5-year contract will be £14,940.

Features

  • Up to 100 Mbps speed
  • Upgrade to a higher speed connection anytime during the contract

Availability 

New customers only. 

Contact supplier for more information 

Email BT: darren.hudson@bt.com or you can view all of BTs care home offers on this BT website page https://business.bt.com/solutions/nhs-care-homes.  

Phone BT on 0800 916 0291. Lines open 9am to 5pm, Monday to Friday.

BT Business Ethernet over Fibre

Price and contract details

£154 a month. 

Minimum contract length is 5 years.

Total cost (excluding VAT) for a 5-year contract will be £9,240.

Features

  • Up to 20 Mbps speed

Availability 

New customers only. 

Contact supplier for more information 

Email BT: darren.hudson@bt.com or you can view all of BTs care home offers on this BT website page https://business.bt.com/solutions/nhs-care-homes.  

Phone BT on 0800 916 0291. Lines open 9am to 5pm, Monday to Friday.

CityFibre Ethernet 1000 Flex

Price and contract details

£175 a month. 

Minimum contract length is 3 or 5 years.

If you order before 31 October 2020: 

  • 3-year contract: first 6 months free
  • 5-year contract: first 12 months free

Total cost (excluding VAT) for a:

  • 3-year contract will be £5,250
  • 5-year contract will be £8,400

Features

  • 1GB (200Mbps minimum) speed 
  • Support helpdesk open all day, every day
  • Symmetrical 1Gbps capable service
  • Upload/download speeds are both 1000Mbps max (200Mbps minimum)

Availability 

New customers in specific regions only. 

Contact supplier for more information 

Email CityFibre: annmarie.callender@cityfibre.com

KCOM National Ethernet over Fibre (EoFTTC)

Price and contract details

£139 a month, available until 31 August 2020.

Minimum contract length is 3 years.

Total cost (excluding VAT) for a 3-year contract will be £5,004.

Features

  • Up to 20 Mbps speed
  • Support helpdesk open all day, every day

Availability 

New customers only. 

Contact supplier for more information 

Email KCOM: Sales@KCOM.com

KCOM National Ethernet

Price and contract details

£239 a month, available until 31 August 2020.

Minimum contract length is 3 years.

Total cost (excluding VAT) for a 3-year contract will be £8,604.

Features

  • Up to 100 Mbps speed
  • Support helpdesk open all day, every day

Availability 

New customers only. 

Contact supplier for more information 

Email KCOM: Sales@KCOM.com

KCOM Hull Region Ultrafast Broadband for large care homes

Price and contract details

£65 a month, available from 15 June until 1 October 2020. 

One-year or 2-year contract term available. Available in Hull and surrounding areas only.

Total cost (excluding VAT) for a:

  • one-year broadband contract will be £780 including line rental plus unlimited local, national & mobile calls
  • two-year broadband contract will be £1,560 including line rental plus unlimited local, national & mobile calls

Features

  • Speed upgrade to 750 Mbps until 1 October then revert to 400Mbps 
  • LightHub router
  • Free FTTP prioritised install 
  • Support helpdesk available 8am to 5pm, Monday to Friday

Availability 

New and existing customers.

Contact supplier for more information 

TalkTalk Business Ethernet over Fibre (EoFTTC)

Price and contract details

£78.40 a month, 6 months free line rental if order placed before 30 June 2020.

Minimum contract length is 3 years.

Total cost (excluding VAT) for a 3-year contract ordered:

  • before 30 June 2020 will be £2,352
  • after 30 June 2020 will be £2,822.40

Features

  • Up to 20 Mbps speed
  • Support helpdesk open all day, every day

Availability 

New customers only. 

Contact supplier for more information 

Visit TalkTalk’s website or contact:

TalkTalk Business Ethernet

Price and contract details

£309.56 a month, 6 months free line rental if order placed before 30 June 2020.

Minimum contract length is 3 years.

Total cost (excluding VAT) for a 3-year contract ordered:

  • before 30 June 2020 will be £9,286.80
  • after 30 June 2020 will be £11,144.16

Features

  • Between 100 Mbps to 1GB speed
  • Support helpdesk open all day, every day

Availability 

New customers only.

Contact supplier for more information 

Visit TalkTalk’s website or contact:



TalkTalk Business Ethernet and EoFTTC

Price and contract details

Free upgrade to next bandwidth for 3 months. 

Features

  • Increase speed between 10, 100, 500 Mbps depending on existing package
  • Support helpdesk open all day, every day

Availability 

Existing customers.

Contact supplier for more information 

Visit TalkTalk’s website or contact:

Virgin Media Business Ethernet

Price and contract details

Cost per month and contract length depends on your needs and if you’re a new or existing customer.

Contracts start from £199 a month for a one year contract with no set-up fee, to £550 a month and a £299 set-up fee for a 2 year contract.

Features

  • Up to 500 Mbps speed
  • Support helpdesk open all day, every day

Availability 

New and existing customers.

Contact supplier for more information 

Contact Virgin Media Broadband by:

phone: 0800 052 0020. Lines open 8am to 6pm, Monday to Friday.

email: carehomes@virginmedia.co.uk 

Vodafone Direct Internet Access 1

Price and contract details

£240 per month.

Minimum contract length is two years.

Total cost (excluding VAT) for a two year Ethernet contract will be £7,804 (inclusive of one-off device cost).

Features

  • Managed 10Mbps over 100Mbps
  • Helpdesk available 24 hours a day
  • Vodafone Gigacube mobile backup included

Availability

New customers.

Contact supplier for more information

  • 1-9 Care Home employees 0808 060 0802
  • 10-150 Care Home employees 0808 004 4495
  • 150+ Care Home employees 0808 099 8877

Vodafone Direct Internet Access 2

Price and contract details

£304 per month.

Minimum contract length is two years.

Total cost (excluding VAT) for a two year Ethernet contract will be £9,354 (inclusive of one-off device cost).

Features

Managed 100Mbps over 100Mbps.

Helpdesk available 24 hours a day.

Vodafone Gigacube mobile backup included.

Availability

New customers.

Contact supplier for more information

  • 1-9 Care Home employees 0808 060 0802
  • 10-150 Care Home employees 0808 004 4495
  • 150+Care Home employees 0808 099 8877


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