Transformation Directorate

Primary and community triage and consultation

Digital solutions to enable rapid access to advice and guidance and to support decision making around patient care

Case studies

Musculoskeletal first contact practitioner services in primary care

Musculoskeletal first contact practitioner services in primary care

Musculoskeletal first contact practitioners are increasing the skill mix, capability and capacity of primary care, whilst providing timely, effective musculoskeletal care.
Self-referral for musculoskeletal complaints in Sussex

Self-referral for musculoskeletal complaints in Sussex

Self-referral allows patients to refer to some MSK and physiotherapy services without seeing their GP first.
Digital self-management and self-referral for musculoskeletal complaints in London

Digital self-management and self-referral for musculoskeletal complaints in London

St George’s NHS Foundation Trust is using digital technology to provide immediate day-to-day support to connect people to their local MSK pathway and support services.
Virtual multi-disciplinary team meeting to support staff to deliver care and advice remotely

Virtual multi-disciplinary team meeting to support staff to deliver care and advice remotely

Virtual multi-disciplinary team (MDT) meeting for teamwork and collaboration, providing healthcare professionals with features such as secure screen sharing that will transform the way they work.
Close up of person holding a smartphone in both hands

Using text messages to communicate with patients in a musculoskeletal service during COVID-19

A retrospective review of text message communication for a musculoskeletal service during COVID-19.

Find out more

Primary and community musculoskeletal adult services restoration principles

NHS England outlines key principles to inform the restoration of primary and community musculoskeletal (MSK) services both within the context of the Third Phase NHS response to the Coronavirus pandemic and reflecting the ambitions of the Long Term Plan. The document is available in the musculoskeletal section of the Elective Care Community of Practice website. You can view the restoration principles by joining the community (account required).

Elective care high impact interventions: First Contact Practitioner for MSK Services

The NHS Long Term Plan includes a commitment to narrow health inequalities, address unwarranted variation in care and build on the work undertaken during 2018/19 to ensure patients will have direct access to MSK First Contact Practitioners (FCP)

Overview of South East London remote monitoring service

In this video, rheumatology services across South East London talk about how they have come together to design and implement a remote monitoring service to support patients monitor their rheumatoid arthritis at home


Disclaimer

These case studies summarise user and patient experiences with digital solutions along the relevant care pathway. Unless expressly stated otherwise, the apps and digital tools referenced are not supplied, distributed or endorsed by NHS England or the Department of Health and Social Care and such parties are not liable for any injury, loss or damage arising from their use.

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