Resources for involving people and communities

Sharing best practice in engagement

The Get Involved section of NHS England and NHS Improvement’s website is a source of information, good practice, learning and information for anyone looking to involve people and communities in their work. The ‘opportunities’ section is a good place to promote ways for people to get involved, and you can also list opportunities to get involved in the monthly ‘InTouch’ bulletin.

The Engagement Practitioners Network is overseen by NHS England and NHS Improvement’s Public Participation Team and has over 1,000 members. They benefit from:

  • a Future NHS workspace
  • events and webinars
  • a monthly e-bulletin
  • peer sharing of resources

This is a network for all those working in engagement to connect, share resources, explore examples of best practice and participate in wider discussion.

Health Service Journal article on how the NHS can improve engagement with the public.

Service design

The NHS Digital Service Manual: use the service manual to build consistent, usable services that put people first.

GOV.UK Digital Service Manual - User Research: a UK government guide to user research, within its broader guide to service design.

Scottish Approach to Service Design: the Scottish government’s framework to guide the design of user-centred public services.

Digital health and patient insights

Patient Experience Library: The national evidence base and archive for patient experience.

Digital inclusion

NHS Digital Inclusion Guidance: a guide to help healthcare providers, commissioners and designers ensure that services delivered digitally are as inclusive as possible.