This resource provides support to clinical teams and organisations that are looking for digital tools that support the delivery of patient pathways. In this playbook, we concentrate on mental health pathways. Key learning has been highlighted across a range of areas including stakeholder engagement, governance, usability and system readiness for change. We welcome feedback on the playbooks, including ideas for further case studies. To get in touch, please email firstname.lastname@example.org
Maximising the benefits of mobile working when covering a large geographical area
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust introduced a user-friendly, easily-accessible mobile working solution to reduce the need for field-based staff returning to base to carry out administrative work.
Improving access to psychological therapies through online therapies and consultations
Berkshire Healthcare NHS Foundation Trust deployed an online platform which allows service users to undergo self-guided psychological, evidence-based therapy with online clinical support, through text or face-to-face as required.
A caseload management and supervision tool for community mental health services
Mersey Care NHS Foundation Trust used a digital solution to analyse mental health data from multiple sources to support decision-making based on service user needs and to determine the likely resources required to provide safe and effective care.
Enhancing communications between primary care and secondary care mental health with an Advice and Guidance service
Lancashire & South Cumbria NHS Foundation Trust has introduced an Advice and Guidance service which enables GPs to use their EPR system to contact consultant psychiatrists in secondary care for clinical advice.
Integrating mental and physical healthcare at King’s Health Partners
King’s Health Partners worked to integrate mental and physical healthcare at a number of sites in south London to improve the support available for patients experiencing psychological distress while receiving treatment for a physical health condition.
Mental health webinars
Watch the mental health digital playbook webinar we presented with the Royal College of Psychiatrists on 2 September 2021. This webinar is available to watch until September 2022.
Watch the mental health digital playbook webinar we presented with the HFMA on 19 November 2021.
These case studies summarise user and patient experiences with digital solutions along the relevant care pathway. Unless expressly stated otherwise, the apps and digital tools referenced are not supplied, distributed or endorsed by NHSX, NHS England and NHS Improvement or the Department of Health and Social Care and such parties are not liable for any injury, loss or damage arising from their use.
All playbook case studies have either passed, or are currently undergoing the Digital Technology Assessment Criteria (DTAC) assessment.
Please note the full legal disclaimer: NHSX playbook disclaimer